RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if you’re not. For whatever reason that you’re not satisfied, we would be most happy to provide exchanges only for all items purchased from us if the following conditions are met :
- All items must be in their original packaging.
- All items must be unworn, unused, unwashed and in its original condition.
- All items would need to be purchased originally from Soldier of Love Clothing.
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges would need to be raised within 10 days of the invoice date for all orders, and 20 days for overseas orders. For local deliveries, there is an option to exchange your product by meeting with one of our Soldiers of Love. All requests for exchanges would need to be strictly made online at www.company.com for both local and overseas deliveries.
2. EXCHANGES & RETURNS
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly print and fill up the Exchange/Return Request Form here and follow the steps indicated in the form for your exchange.
3.3 Mail us your parcel via a traceable mode of postage.
3.4 Wait for our email confirmation and you will be notified once your online return is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
3.5 However, if any of the products received is deemed incorrect or a wrong shipment, SoldierofLove.com will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavor to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or any other methods at the discretion of soldieroflove.clothing.
3.6 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for exchanged items.
3.7 All exchanges made via our online portal at www.company.com would need to be shipped to :
Soldier of Love Clothing
36 Herkimer Street, Suite 4
Brooklyn, NY 11216
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
4.4 Soldier of Love Clothing makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
4.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of the United States.
4.6 All decisions made by Soldieroflove.clothing is final